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Service Announcements

ZED SERVICE BULLETIN

Posted by G3 Genuine Guide Gear on

We recently learned about a ZED user who experienced a product failure. Everyone at G3 takes any product failure very seriously and we were as surprised as everyone about the incident. It is clear from details the user provided directly to G3 that his bindings were not installed correctly and this clearly lead to the failure. Neither a ski brake nor the stomp pad had been installed at the time of breakage. Without either of these two required components, the loads generated may not be supported adequately. G3 replaced the user’s bindings nonetheless and we believe he is now back on his...

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SERVICE ANNOUNCEMENT – ION WARRANTY REPAIR

Posted by G3 Genuine Guide Gear on

June 2017 It has come to G3’s attention that the Front Heel Body Screws (Figure A) of some ION Binding Heel Turrets were not installed to our production specifications. As a result, the screws may come loose and cause the binding to release. While only rare instances of failure and no injuries have been reported, we are issuing a Warranty Repair on limited ION Binding Heel Turrets to ensure our products perform to our specifications. If you or any of your ski partners/friends/fellow backcountry travelers are using ION bindings, please follow the Inspection Guidelines and determine if your heel turrets...

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VOLUNTARY RECALL - CARBON SPEED TECH AVALANCHE PROBE

Posted by G3 Genuine Guide Gear on

Symptom: In rare instances, G3 has seen failures in G3 Carbon Avalanche Probes upon deployment. Once the probe is extended, if significant force is used in tensioning the internal cable by pulling on the red or black T-handle, the internal ferrule can loosen inside or disconnect from the lower segment, causing the probe to weaken and possibly fail. While this is not a failure of approved Personal Protective Equipment (PPE), avalanche probes are used in situations related to personal rescue and snow stability forecasting. G3 takes avalanche related equipment very seriously and is, therefore, initiating a voluntary recall and replacement...

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